Grievance
COMPLAINT POLICY AND PROCEDURE
Table of Contents:
- Making A Complaint
- Procedure For Complaints Management
- What If You Are Unhappy With The Resolution?
- Record Keeping
Dish Infra Services Private Limited (“Dish Infra”) is committed to ensuring that any person or organization using services provided by Dish Infra or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.
We provide a complaints management procedure in respect of online curated content published and that is simple to use and is available to all via the Vzy website/App. We ensure that your complaints are fairly assessed and responded to promptly.
Making A Complaint
1. A person wishing to make a complaint with respect to any content, please click here to submit your grievance with details of the objectionable content and other details as may be requested by us.
2. The Grievance Officer will be responsible for receiving this correspondence and acknowledging the complaint within 24 hours.
Procedure For Complaints Management
The Grievance Officer will be responsible for:
1. Registering the complaint: You will be acknowledged within 24 hours that the complaint has been received.
2. Resolving the complaint: Your complaint will be examined and decided within 15 days of being received. If you do not receive our decision within 15 days of lodging your complaint, you may escalate it to the self-regulating body prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.
What If You Are Unhappy With The Resolution?
• If you are not happy with the outcomes of a complaint or our decision, you may prefer an appeal with the self-regulating body.
• If you are still not satisfied with the decision of the self-regulating body, you may prefer an appeal with the Oversight Mechanism prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.
Record Keeping
• A register of complaints will be kept by Dish Infra at its office.
• The complaints record and files will be confidential and access is restricted.
| Sl. No. | Grievance and Actions Taken | Number |
|---|---|---|
| 1 | Grievances pending at the beginning of the month | |
| 2 | Grievances received during the month | |
| 3 | Grievances disposed out of (1) above | |
| 4 | Grievances disposed out of (2) above | |
| 5 | Grievances pending at the end of the month (1+2-3-4) | |
| 6 | Classification of grievances disposed | |
| 6a | Grievances not related to Code of Ethics | |
| 6b | Grievances related to Code of Ethics: | |
| (i) | Agreed to by the publisher and action taken | |
| (ii) | Not agreed to by the publisher | |
| (iii) | Any other action taken | |
| 7 | Orders, directions and advisories received from Central Government and Self Regulatory Bodies | |
| 7(a) | Number of Orders, directions and advisories received | |
| 7(b) | Orders, directions and advisories complied to |
Last Updated On: 21 November, 2025